Salesforce Administrator

The Salesforce Administrator is a key member of the Systems team and works closely with colleagues across AC+ to maintain and improve our core business systems. Reporting to the Senior Salesforce Manager, the primary focus of the role is to support users and lead on system improvement projects aligned to business needs and priorities. A secondary focus is to help gather and understand business requirements, providing additional capacity where needed.

By enabling smoother processes and better data visibility, this role plays an important part in helping us deliver on our mission – empowering schools and improving the experience of teachers and pupils.

The Salesforce Administrator will report into Senior Salesforce Manager. This role is currently operating hybrid working in our West London Office on a permanent basis working full time.

1^st round interviews will be held virtually w/c 7^th July with 2^nd round interviews taking place in person on w/c 14^th July. 

Key Responsibilities:

• Lead on the maintenance of business systems, scheduling routine reviews to check functionality and quality assuring processes and arranging updates and improvements where required
• Lead the investigation into raised tickets; troubleshooting and actioning queries; triaging and escalating when necessary
• Keep fully abreast of the latest updates to Salesforce and other systems and our system functionality, identifying and planning for any implications
• Build and maintain an understanding of the AC+ system architecture as a whole, sufficient to be able to identify technical solutions and manage risk
• Deliver process improvement and system development tasks and projects to tight deadlines
• Be proactive in advising on broader system capability where this might support business priorities, e.g. driving efficiencies, improving management information or an improving customer experience
• Work with the Senior Salesforce Manager to advise on further information and requirement scoping necessary to develop technical solutions, and providing estimates of time required (and cost where applicable)
• Act as a technical advisor to identify suitable solutions to address business needs, and identify risks of different solutions
• First point of contact for users with technical issues/questions. Providing induction training to new members of staff and ad-hoc report/dashboard/list view guidance when required
• Primary contact with external suppliers supporting development projects, ensuring that requirements are tightly scoped and monitoring that deadlines are on track
• Work collaboratively with all members of the Digital and Systems teams to achieve key strategic goals and deadlines
• Identify and suggest ideas that can improve business efficiencies and enhance the customer experience and AC+ products
• Provide cover where necessary to first-line support, including answering calls and responding to customer queries

Key Requirements:

• Salesforce Administrator ADM201 certified (essential)
• Right to work in the UK
• Considerable experience in using Salesforce and integrated systems
• Experience with FormAssembly and Campaign Monitor
• Experience of delivering on system improvement projects
• Excellent written and oral communication skills
• Experience in using Microsoft Excel for analysis (tables and formulas)
• Experience in using case management tools and leading projects
• Comfortable in working with complex and integrated systems
• Strong organisation skills with excellent attention to detail
• A natural problem-solver. Curious and probing to uncover problems and identify solutions
• A strong team player, who can develop long-lasting relationships and can bring people together
• Adaptable and can prioritise tasks based on needs and demand
• Confident to bring forward ideas and suggestions based on experience and knowledge

• Our hybrid working model aims to offer the best of both worlds, striking the right balance between in-person collaboration and remote working. You will work a minimum of two days per week in our state-of-the-art office in West London allowing you to connect with colleagues, with the flexibility to work remotely, or in the office over the remaining days
• In addition to our current hybrid working arrangements, employees can request to work fully remotely for up to 10 working days a year, whether this be in the UK or abroad
• Our flexitime policy allows you to work your hours around our core hours of 10.00 - 16.00, helping you prioritise your work-life balance and personal commitments
• 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years’ service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays
• Full office closure between Christmas and New Year
• As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to
• Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests

Ark Curriculum Plus is a not-for-profit education venture set up by the Ark Multi Academy Trust to improve subject outcomes, initially in the Ark network. We’ve now been going for over ten years, using what we learn in Ark to support over 1,000 schools nationally. Our mission is to empower teachers to give every young person, regardless of their background, the subject knowledge and skills that will allow them to succeed.

We now have subject excellence programmes in English, Maths, Science and Geography, at primary and secondary. A team of subject experts work with partner schools to empower teachers to achieve subject excellence using an ambitious curriculum combined with CPD, teaching and assessment resources.

Our programmes, including Mathematics Mastery and English Mastery, have been shown to have measurable impact in evaluations by the EEF, FFT and The Brilliant Club. The DfE is currently providing up to 80% subsidy to eligible schools to promote take-up of our Mathematics Mastery programme at primary.