• Careers Site Advertising End Date
    19 Feb 2025
  • All Locations
    Hastings
  • All Departments
    Central Office - Operations
  • Advertising Salary
    £23,463
  • Contract Type
    Permanent
  • Working Pattern
    Full-Time
  • Role Category
    Central Office
  • Schools/Network
    Ark
  • Phase
    Central
  • About The Role

  • As the IT Service Desk Coordinator, you'll play a pivotal role in our team, operating remotely to deliver outstanding support to schools and the broader Ark IT community. Your focus will be on providing proactive and reactive assistance, ensuring seamless access to IT resources for all stakeholders. You'll embody a customer-centric approach, prioritising user satisfaction while adhering to defined Service Level Agreements and Key Performance Indicators. Your efforts will contribute to maintaining the continuous availability and optimal performance of IT equipment, essential for facilitating efficient operations across our network.

    The IT Service Desk Coordinator will report into IT Team Leader. This role is currently operating hybrid working in Hastings on a permanent basis working full time.

    Interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

    Key Responsibilities:

    • Collaborate with Onsite Support Technicians to deliver superior customer service
    • Assess and categorise incoming support requests, aligning with SLAs and appropriate support teams
    • Act as the initial point of contact for technical assistance via IT Service Management
    • Perform remote troubleshooting, employing diagnostic techniques and effective questioning
    • Guide customers through troubleshooting processes via various communication channels
    • Escalate unresolved issues to higher support levels or onsite teams
    • Provide accurate information regarding IT products and services
    • Manage ticket assignments daily, ensuring alignment with relevant teams and members

    Key Requirements:

    • Motivated to work towards an ITIL V3 qualification
    • Understanding of school policies and practices
    • Knowledge of Data Protection Legislation
    • Valuing confidentiality and discretion
    • Strong dedication to providing professional IT support
    • Effective communication skills across various platforms
    • Administrative proficiency for Service Desk operations
    • Competency in latest Windows OS and Microsoft Office
    • A desire to understand how technology works and how it can be used to improve productivity
    • Demonstrate a proactive approach in building relationships with others
  • Benefits

    • 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years’ service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays
    • Full office closure between Christmas and New Year
    • As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year
    • Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
    • Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests
  • About Us

  • We’re an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we’re a network of 39 schools, educating around 30,000 pupils in areas where we can make the biggest difference and we’re recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems.

    You’ll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. Having just celebrated our 20th anniversary, we are shaping our goals for the next 20 and there has never been a more exciting time to join us.

    Diversity and inclusion:

    We aim to build a diverse and inclusive organisation where everyone – staff and students – can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark’s diversity and inclusion commitments, please click on this link.

    Safeguarding statement:

    Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. 

    Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark’s safer recruitment process, please click this link.

    Please note we will be reviewing applications on an on-going basis and this role may close earlier than advertised depending on the level of response. We strongly encourage to submit your application at your earliest convenience. 

    For any questions, please contact [email protected].

Other jobs like this

  • External Advertising Start Date
    29 Jan 2025
  • Careers Site Advertising End Date
    19 Feb 2025
  • All Locations
    Hastings
  • All Departments
    Central Office - Operations
  • Advertising Salary
    £23,463
  • Contract Type
    Permanent
  • Working Pattern
    Full-Time
  • Role Category
    Central Office
  • Schools/Network
    Ark
  • Phase
    Central
  • External Advertising Start Date
    30 Jan 2025
  • Careers Site Advertising End Date
    13 Feb 2025
  • All Locations
    London
  • All Departments
    Teacher
  • Advertising Salary
    £39,739 - £62,500 per year
  • Contract Type
    Permanent
  • Working Pattern
    Full-Time
  • Role Category
    Teaching
  • Schools/Network
    Ark King Solomon Academy
  • Phase
    Secondary
  • Subject
    Maths
  • External Advertising Start Date
    30 Jan 2025
  • Careers Site Advertising End Date
    13 Feb 2025
  • All Locations
    London
  • All Departments
    Teacher, TLR
  • Advertising Salary
    £39,739 - £62,500 per year plus TLR 2a £3,389
  • Contract Type
    Permanent
  • Working Pattern
    Full-Time
  • Role Category
    Teaching
  • Schools/Network
    Ark King Solomon Academy
  • Phase
    All-through
  • Subject
    Science
  • External Advertising Start Date
    30 Jan 2025
  • Careers Site Advertising End Date
    28 Feb 2025
  • All Locations
    London
  • All Departments
    Head of Department
  • Advertising Salary
    £37,313 - £56,157 per year
  • Contract Type
    Permanent
  • Working Pattern
    Full-Time
  • Role Category
    Teaching
  • Schools/Network
    Ark Pioneer Academy
  • Phase
    Secondary
  • Subject
    Design & Technology (DT)
  • External Advertising Start Date
    28 Jan 2025
  • Careers Site Advertising End Date
    28 Feb 2025
  • All Locations
    London
  • All Departments
    Teacher
  • Advertising Salary
    £37,313 - £56,157 per year
  • Contract Type
    Permanent
  • Working Pattern
    Full-Time
  • Role Category
    Teaching
  • Schools/Network
    Ark Pioneer Academy
  • Phase
    Secondary
  • Subject
    Science
  • External Advertising Start Date
    28 Jan 2025
  • Careers Site Advertising End Date
    07 Feb 2025
  • All Locations
    London
  • All Departments
    Teacher
  • Advertising Salary
    £39,739 - £62,500 per year plus TLR 2a £3,389
  • Contract Type
    Permanent
  • Working Pattern
    Full-Time
  • Role Category
    Teaching
  • Schools/Network
    Ark Elvin Academy
  • Phase
    Secondary
  • Subject
    English
Latest

Cleaner

  • External Advertising Start Date
    27 Jan 2025
  • Careers Site Advertising End Date
    24 Feb 2025
  • All Locations
    Portsmouth
  • All Departments
    Cleaning
  • Advertising Salary
    £23,723 - £24,027 per year
  • Contract Type
    Permanent
  • Working Pattern
    Part-Time
  • Role Category
    Operations
  • Schools/Network
    Ark Charter Academy
  • Phase
    Secondary
  • External Advertising Start Date
    27 Jan 2025
  • Careers Site Advertising End Date
    24 Feb 2025
  • All Locations
    London
  • All Departments
    Teacher
  • Advertising Salary
    £37,313 - £56,157 per year
  • Contract Type
    Permanent
  • Working Pattern
    Full-Time
  • Role Category
    Teaching
  • Schools/Network
    Ark Pioneer Academy
  • Phase
    Secondary
  • Subject
    Science
  • External Advertising Start Date
    27 Jan 2025
  • All Locations
    Portsmouth
  • All Departments
    School Admin
  • Contract Type
    Fixed-Term
  • Working Pattern
    Term-Time
  • Role Category
    Operations
  • Schools/Network
    Ark Charter Academy
  • Phase
    Secondary
  • External Advertising Start Date
    27 Jan 2025
  • Careers Site Advertising End Date
    13 Feb 2025
  • All Locations
    London
  • All Departments
    Central Office - Operations
  • Advertising Salary
    £70,000 to £80,000 (depending on experience)
  • Contract Type
    Permanent
  • Working Pattern
    Full-Time
  • Role Category
    Central Office
  • Schools/Network
    Ark
  • Phase
    Central